Shipping, Returns, Exchange and Refund Policy

International Orders will be processed and shipped within 72  hours of purchase, with a minimum delivery time of 15 business days (excluding holidays, Black Friday/Cyber Monday / Festive Season and Celebrations) should be taken into consideration as International borders and Customs could delay estimated delivery time. International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival.

When ordering, kindly note the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. We do not collect duties nor taxes, and as intelligent as we are, we cannot predict what your fee or charges might be. Customs policies vary widely from region to region, Kindly contact your local customs office for more information.

 

HOW LONG DOES IT TAKE TO SHIP OUT MY ORDER AND ALSO FOR DELIVERY

For Nigerian/ African Orders, it will be processed and shipped out within 1-7 business days.We typically ship out all orders within 1-3 business days but due to COVID19 and its recent restrictions, it has been moved up to 7days. Delivery dates are 1- 5 business days for orders in Nigeria.

 

 

DO YOU DELIVER WORLDWIDE?

Yes, we deliver worldwide, thankful to our delivery partner DHL, as long as they can get there, we can! 

 

DO YOU OFFER REFUNDS?
YES! If you don't like your order, we will refund your money. Refunds must be processed within 20 days of your purchase date. Item must be in the exact same condition as you received it. If you want to request a refund, please email admin@serahkassim.com for help with processing. Please kindly add a note as to why the order is being returned along with your order number and name so we can process the refund quickly. Refunds will take 2-10 business days to process back to your bank. Kindly note that once a refund is processed you will receive an email notification.

 

ORDER TRACKING: 

HOW CAN I TRACK MY ORDER?

When a tracking number is provided by the shipping carrier, we will update your order with the tracking information immediately.

Kindly respond to emails and calls from delivery partners, please note that we would not be held responsible for package return if you fail to respond to dispatch.

 

HOW IS THE SHIPPING RATE CALCULATED: 

Our rates are very competitive and probably one of the best you might find around.

Kindly note that the rates charged are approximate and based on the weight of your products and your location.

Before the final checkout page, shipping costs would be shown, kindly view it before continuing with your order.

 

DELIVERY PARTNER:
DHL

 

HOW CAN I CONTACT YOU?
Our customer service email is hello@serahkassim.com