Shipping, Returns, Exchange and Refund Policy
Shipping & Return Policy
At Serah Kassim, we understand the thrill of receiving something special. We want to make sure that your experience is as smooth and enjoyable as possible from start to finish. As a small, growing brand, every order is prepared with great care; reflecting the passion we put into every design. While we don’t yet offer free shipping, we work hard to keep our rates affordable, making sure the unique beauty of Serah Kassim can reach you without adding any extra burden. Your support means everything to us, and we’re committed to putting our heart into every stitch, every piece, and every delivery.
Thank you for being part of this journey.
Shipping Times: At Serah Kassim, we believe that true craftsmanship takes time. Each piece is carefully handcrafted and dyed to order, ensuring it carries the beauty, intention, and artistry it deserves. Because of this, production takes 14 to 20 days before your order is ready to be shipped.
We deeply appreciate your patience and understanding; it means the world to us. Rest assured, the wait will be worth it. Delivery times vary depending on your location, and as soon as your order is on its way, you’ll receive a tracking number to follow its journey to you. Thank you for choosing slow, intentional fashion.
Shipping Rates: Shipping rates are determined at checkout based on your location and the size of your order. We strive to offer the most affordable shipping options while ensuring your items are delivered to you as quickly as possible.
Return Policy: At Serah Kassim, we take immense pride in creating custom Batik pieces that are made just for you. Each item is crafted with care, love, and attention to detail, reflecting our commitment to providing you with a unique and meaningful addition to your wardrobe. Because each Batik design is custom-made to order, we are unable to accept returns or exchanges at this time. We recommend reviewing the sizing chart and care instructions before placing your order to ensure a perfect fit. However, in every case there are always exceptions; although we are unable to accept exchanges at this time. However, if your item arrives damaged or defective, please reach out to us immediately so we can make it right. We are always here to help. Kindly feel free to reach out to us via email at hello@serahkassim.com, and we will do our best to assist you.
In the event that an exception is made for a return, please note that return shipping costs will be the responsibility of the customer unless the item is defective or damaged upon arrival.
Thank you for supporting Serah Kassim. Every piece you wear reflects the care, passion, and craftsmanship that goes into every design we create.
Shipping Information
Processing & Delivery Times
- Nigeria & Africa: At Serah Kassim, we believe that true craftsmanship takes time. Each piece is carefully handcrafted and dyed to order, ensuring it carries the beauty, intention, and artistry it deserves. Because of this, production takes 14 to 20 days before your order is ready to be shipped, and shipped within 1-5 business days.
- International Orders are shipped within 72 hours after orders have been processed within the allocated timeframe mentioned above. Also, delivery time is a minimum of 15 business days, depending on your location and customs clearance. Please note that international shipping may be affected during peak seasons such as Black Friday, Cyber Monday, and festive periods.
Customs & Import Duties
For international orders, customs duties, taxes, and fees may apply upon arrival in your country. These charges are determined by your local customs office, and the recipient is responsible for paying any applicable fees. We do not collect these charges and recommend reaching out to your local customs office for more information.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey. Please ensure you respond to any emails or calls from our delivery partners to avoid delays. Please acknowledge and be responsive to messages from our delivery partners as we are not responsible for returned packages due to non-responsiveness.
Shipping Rates
Our shipping rates are competitive and calculated based on order weight and destination. The final shipping cost will be displayed at checkout before you complete your purchase.
Delivery Partner
We proudly ship worldwide through DHL. If DHL can reach you, so can we.
How to Contact Us
For any inquiries, feel free to reach out to our customer service team at hello@serahkassim.com. We’re always happy to help!
Thank you for choosing Serah Kassim. Every order is a celebration of culture, craftsmanship, and slow, intentional fashion. We truly appreciate your support.
